FAQs
Questions, answered
How booking works, what to bring, how prices are worked out and what happens during your hire. If your question is not here, ask us — a person will answer.
Booking
How do I book a vehicle?
Choose a vehicle on the fleet page and press Book Now, or go straight to the booking page. Pick your dates, tell us where you would like to collect the vehicle, and leave a phone number we can reach you on.
Prefer to talk? Message us on WhatsApp or call, and we will take the booking for you.
Is my booking confirmed as soon as I send the form?
No. The form sends a booking request, and you will see a reference number such as DJ-7KQ2MX. Nothing is reserved yet and you are not committed to anything.
We contact you to confirm the vehicle, your dates and the final price. Your booking is confirmed only once you agree, and then the vehicle is held for you.
How far ahead can I book, and for how long?
Online requests can be made up to 365 days ahead, for hires of up to 90 days. A same-day hire is counted as one day.
For longer hires, see our long-term rental service or contact us directly.
Can I change or cancel my request?
Yes. Contact us and quote your booking reference. A request that has not been confirmed has reserved nothing, so changing it is simple.
For a booking that has already been confirmed, the terms for changes are the ones set out in your hire agreement.
A vehicle says “On hire”. What does that mean?
That vehicle is currently out with another customer. Press Enquire on its card to ask when it will next be free, or we can suggest a similar vehicle for your dates.
Documents & requirements
What documents do I need?
A valid driving licence and your ID. At handover we both sign the hire agreement and a written condition report of the vehicle.
Is there a deposit?
Yes, a refundable deposit is taken when you collect the vehicle. The amount is agreed with you in writing before you take the keys.
Are there age or driving-experience requirements?
Driver requirements can depend on the vehicle. We confirm them with you before your booking is confirmed, so ask us if you are unsure. It is best to check before you plan your trip, not at handover.
Prices & payment
How is the price worked out?
Each vehicle has a daily rate. Where a weekly rate is shown, it applies to each full week of your hire and the remaining days are charged at the daily rate.
The booking page shows an estimate as you choose your dates. We confirm the final price with you before anything is reserved.
Is insurance included?
Every vehicle carries comprehensive cover. The details of the cover are set out in your hire agreement.
Delivery & collection
Can you deliver the vehicle to me?
Yes. Delivery and collection are free anywhere within Kisii town: we bring the vehicle to your hotel, office or home, and collect it from wherever you finish.
You can also collect the vehicle from our office. For anywhere outside town, tell us where and we will let you know what we can arrange.
Where are you based?
We are based in Kisii, Kisii County, Kenya, and we serve the whole county.
Post can be sent to P.O. Box 40200, Kisii, Kenya.
Tell us where suits you for collection — delivery within Kisii town is free.
Services
Can I hire a vehicle with a driver?
Yes. Our chauffeur service provides an experienced local driver who knows the roads, booked by the hour or by the day.
Do you offer long-term or company hire?
Yes. We offer long-term rental of three months or more, and corporate accounts for businesses that hire regularly. Contact us to discuss what you need.
During your hire
Who do I contact if something goes wrong during my hire?
The same person who took your booking and handed over the keys. Message us on WhatsApp or call, and quote your booking reference.
Call us on +254 702 025 699.
Email Ombasa@daddiusjoyce.com.
How do I know the vehicle is in good condition?
Every vehicle is serviced on schedule and inspected before handover. We go through a written condition report together and both sign it, so there is no argument at the end of the hire.