Privacy Policy

When a customer makes an enquiry, requests a quotation or books a vehicle, we may collect information such as:

• Full name
• Phone number and email address
• National ID or passport information where required
• Valid driving licence information
• Booking and rental details
• Payment and transaction information
• Vehicle collection and return information
• Communications between the customer and our company
• Vehicle location information where a rental vehicle is equipped with GPS/security tracking

We may use customer information to process and manage bookings, verify drivers, communicate with customers, provide vehicle rental services, process payments and deposits, protect our vehicles against theft or misuse, handle insurance or accident matters, maintain business and tax records, prevent fraud and comply with applicable Kenyan laws.

Some vehicles may contain GPS or other security and anti-theft technology. Where applicable, such systems may be used for vehicle security, theft recovery, fleet management and investigation of suspected misuse.

DADDIUSJOYCE HIRE LIMITED does not sell customers' personal information.

Information may only be shared where reasonably necessary with service providers, payment providers, insurers, professional advisers or government/law-enforcement authorities where required or permitted by law.

We take reasonable measures to protect customer information against unauthorized access, loss, misuse or disclosure.

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, insurance, accounting or regulatory requirements.

Customers may contact us to request access to, correction of or, where applicable, deletion of their personal information, subject to applicable Kenyan law.

Our website may use cookies and third-party services such as Google Maps, WhatsApp, analytics or payment services. These services may process information according to their respective privacy policies.